Starline Auto Glass Privacy Policy

Personal information means details that identify you or relate to your service request. A glass-service conversation can include your vehicle's year, make, and model, where it's parked, and a description of the damage. Share details relevant to the work, and raise any concern about discussing an exact location during the call.

Call connection means directing a caller to an auto glass professional for the requested work. Starline Auto Glass is a phone line and local guide for Dallas and the surrounding area. An independent local provider in our network answers your call and does the glass work you arrange during the conversation.

Request information means the details used to understand the glass service you need. Vehicle information and the work location help describe the request. Our own call-tracking platform logs your number, the time and length of your call, and whatever you say during the conversation. Those spoken details are part of the call data.

Call recording means saving the audio of a telephone conversation. Your call may be recorded: calls through our call-tracking platform are recorded for the full length of the call. The recording includes what you say, including any vehicle, damage or location details you discuss while requesting glass service.

Information sharing means making call details accessible to another party. Recordings and call data are shared only with the provider who takes your call, with the call-tracking service that runs the line, and when the law requires. These limits apply to both the conversation recording and the logged call details.

Analytics means counting website visits to understand how people use the site. We use Google Analytics 4 and Umami to count visits, pages and devices. Umami runs on our own server. These measurements describe website use; the separate call-tracking platform records your telephone conversation and logs its details.

Cookies are small pieces of information a website can store in your browser. Google Analytics 4 uses cookies for the website measurements described here. Umami does not use cookies. The website has no forms, accounts, payments or ads; your glass-service request happens over the phone with the professional answering your call.

Embedded map means a Google map displayed within a website page. Some pages embed a Google map. Loading a Google map sends your IP address and browser details to Google.

Retention means how long information remains stored. We keep call data, including recordings, for as long as needed. A recording's duration is the length of the call; that is different from how long the recording stays stored. You can ask about your call data or request deletion by emailing [email protected].

Data protection means limiting access to personal information. For your call, the sharing limits cover the saved audio and logged details, such as your number and the call's time and length. If you have a concern about information in a conversation, email [email protected] to raise it.

Data sale means a transfer that counts as selling personal information under state privacy laws. You can request an opt-out of any sale or sharing of your personal information under those laws. An opt-out never stops your call from being connected to a local provider. Send your request to [email protected].

Privacy contact means the address for questions and requests about your personal information. Email [email protected] with a privacy question, an access or deletion request, or a request to opt out of any sale or sharing under state privacy laws. Use that address for concerns about passing your call to a provider, too.